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Might be a scammer
By Chris Morton, 08/06/20
I ordered a custom cover on June 19th. I was given a five digit order number followed by -00. On July 8 Sheila Corneila emailed me: "We sincerely apologize for the lack of communication and delays. Unfortunately COVID is impacting many businesses and shippers including us. "With that being said, you’re order is scheduled to ship out on 7/24. We’ll provide you with the tracking number as soon as available. "I hope that you understand the current situation and that much of it is out of our control." On July 20th I got this message from Jed Felices: "We do apologize for the inconvenience caused to you. Please let us know at which side you need open for the cover? This order will be on hold till we get any update." But my custom design did not call for any opening! Next I learned that a package having my order number, but without the -00, was delivered by FedEx from India to Seattle, WA, on July 27th. The problem is I live in New England. I emailed Sheila and used Alco's chat system; I got a replay from neither. I then called Sheila the following day and was informed that that FedEx info was for another order, it having the same five-digit number but without the -00. Uh-huh. Sheila was apologetic, explaining that that's how their order numbering system works. Right. And she'd do this and that, getting me a discount, blah, blah, blah. I replied "Fine, but I must hear back from you tomorrow AM (yesterday). Although she promised to follow-up, that never happened. Today I had no choice but to call and cancel my order, requesting a full refund. Since I used a VISA card for the purchase, I notified the card company and explained my dilemma. It's begun a dispute and has placed a temporary credit on my account. If Alco actually issues the credit within five business days, the dispute will be cancelled. This company smells like a scammer, pure and simple. It's not the first time I've run into this with a SE Florida outfit. I hope I remember to make it my last.


Delivery/communication problems
By Will, 06/25/20
I ordered a furniture cover from ALCO in May and was told it would be shipped by mid June. I called after 16 June and sales person stated they would call me back. I received no call back so I called again and sales person stated he has no answer for me as to where my cover is at. I called a 3rd time and was told I should not call back as they would get back to me. I asked to speak to a manager and was given Matts number and no answer there either. I am very disappointed in a company that cannot even tell me the status of an item I paid for and where it is at. I will not recommend them to anyone else.


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